Gitta Grobert is a true customer satisfaction enthusiast and an expert in communication and creative loyalty. She believes that the happy customers are guarantee for successful and long-term business.
Gitta is an accredited Net Promoter® Customer Loyalty Certified Associate and has established and run loyalty programs for, among others, Swiss International Airlines, Austrian Airlines, Viseca Credit Cards, Readers Digest Germany and Weltbild Verlag.
Gitta specializes in:
- NPS Research & Analysis
- Closed-Loop Processes
- Customer Loyalty